Etiquette

We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our Aesthetician can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!

Reserving Your Appointment

All appointments require a valid Credit or Debit card on file to reserve an appointment or a $25.00 deposit will be required to reserve each appointment.

For you continence you may reserve, reschedule and cancel your appointment online via our website www.imariesthetics.com.

Early Policy

Imari Esthetics Spa is a private, personal service spa, which means all appointments are private sessions between the guest and the Aesthetician. We ask that our guest arrive no more than 10 minutes prior to your reserved appointment time.

Late Policy

If arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible.  Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Appointments missed by 15 minutes or more are cancelled with a 100% spa credit, which is yours to use for your rescheduled future reservation. 

Last Minute Changes

 Last minute changes to appointments will be honored only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.

Cancellation and No Show Policy

We understand that things come up and appointments have to be canceled. Guests who book appointments and cannot join us for their scheduled appointment must cancel or reschedule 24 hours before the appointment or you may be charged a cancellation fee of $25.00. If you reserved an appointment that required a deposit and you “no-show” your deposit is non-refundable and you will need to put down another deposit to reserve another appointment. We do not refund deposits for canceled/no show appointments.

Refund Policy

All service sales, retail sales (products) and gift certificate sales are final, with no refunds spa credit will be issued for services.

Payments and Gratuity

Imari Esthetics Spa accepts cash, MasterCard, Visa, American Express and Discover as payment.

Special Conditions

Please notify our Spa Consultant or Aesthetician before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well-being in mind.

Age Requirements

To maintain our serene atmosphere, we discourage you from bringing children in while receiving services. Please arrange for child care prior to your appointment. We appreciate your understanding. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form.  It is the adult’s responsibility to monitor the child’s behavior. Spa guests must be 18 years of age or older to receive treatments without the approval of an adult.

Prices Subject To Change

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client/guest, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Non-Serviced Guest

We are unable to accommodate visitors accompanying clients in the treatment area of the spa including those complying with our age restriction policy. All non-clients must remain in the waiting lounge.

Client’s Right to Know

We strive to exceed our clients’ needs. We believe that advising our clients of the products best suited for them is as essential as the service we perform. Therefore, our clients’ right to know policy advises each client on the products and techniques best suited for the client to maximize the benefits of their service.

 

If you should have any other questions regarding our policies, please call the spa at (225) 444.5021.